FAQ | Michlynn Cleaning Co.

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How do I know the difference between
Mild, Moderate and Extreme build up?

Mild Buildup

Dust & Dirt: Light layer of dust on flat surfaces (shelves, tables, baseboards).
Floors: Visible but light dirt, no sticky spots.
Kitchen: Countertops mostly clear, some crumbs, fingerprints, light grease film.
Bathroom: Soap scum is light, easy to wipe away; mirrors and taps slightly spotted.
Overall: The home looks lived in, but not neglected; a regular cleaning usually brings back its sparkle.
Frequency: Often cleaned within the last 1–2 weeks.

Moderate Buildup

Dust & Dirt: Noticeable layer of dust on most surfaces; cobwebs in corners.
Floors: Dirt tracked in, some sticky or grimy patches; carpets may look dingy.
Kitchen: Grease on stovetop/backsplash, fingerprints on appliances, clutter on counters.
Bathroom: Soap scum buildup on shower walls, light mildew in grout, hard water marks on taps.
Overall: Requires scrubbing and extra time; not just wipe-and-go.
Frequency: Likely hasn’t had a proper clean in a month or more.

Extreme Buildup

Dust & Dirt: Thick dust, cobwebs, possible pet hair buildup.
Floors: Sticky/grimy, strong odours, stains or ground-in dirt.
Kitchen: Heavy grease, food residue, sticky cupboards, dirty oven, cluttered surfaces.
Bathroom: Heavy soap scum, mildew/mold in grout, calcium/lime buildup, toilets visibly stained.
Overall: The home looks neglected or “overwhelmed”; may need deep cleaning supplies.
Frequency: Likely not cleaned for several months+, or situations like hoarding, or after long neglect.

What areas do you service?

Michlynn Cleaning proudly serves Smiths Falls, Perth, Carleton Place, Montague township, Almonte Mississippi Mills, Augusta, Kemptville and Merrickville–Wolford as well as Kanata/Stittsville.

Don’t worry if you’re outside our base location — we’d still be happy to help make your home sparkle!

To keep our pricing fair and transparent for all clients, we use a four-zone travel system.

Depending on how far your location is from our core service area, a travel fee may apply. This helps cover the additional time and fuel required to reach homes outside our primary service region.

Your travel fee will be determined based on the zone your location falls into, and we’re always happy to confirm this with you before booking.

Do I need to supply anything?

Rest assured! We bring all the necessary eco-friendly products and professional tools!

If you prefer we use your supplies, just let us know in advance.**

** Please note that per our service agreement, we are not liable for any damage to equipment or surfaces resulting from products provided by the client. The service agreement is automatically approved once your first cleaning is confirmed and booked.

Do I need to be home for my cleans?

We prefer you to be home for the first clean, so you can share any details or preferences about your space. After that, many clients provide us with a spare key, garage code, or door lock code so we can clean while they’re away.

If you’d prefer to be home every time, that works too!

What products do you use?

We specialize in safe, eco-friendly cleaning solutions that are non-toxic, giving you peace of mind for your home, children, and pets. Our products include Decon 30 and Atomic by Benefect, Sal Suds by Dr. Bronner’s, as well as Norwex Power Paste.

Are you insured?

Yes, we are fully insured to give you peace of mind while we’re in your home or office.

How do I pay?

We accept cash, e-transfer, and cheque, whichever you prefer. Payment is due within 48 hours of service unless otherwise arranged.

What if I am not satisfied with my clean?

Your satisfaction is our priority. If something was missed, please let us know within 24 hours and we’ll make it right!

Do you offer add ons and custom services?

Yes, we do! Our available add-ons can be selected directly on our booking form and include:

Inside fridge
Inside oven
Inside cabinetry
Pulling out appliances
Blinds
Washing of windows and screens
Washing of baseboards and framework
Wall washing

If you don’t see what you’re looking for, feel free to leave us a note in your booking form; we’re happy to accommodate custom requests whenever possible. We can also tailor your cleaning to focus on specific areas of your home: for example, a deep clean of just your kitchen or bathrooms.

Most add-ons do not have an additional flat fee; you simply pay for the time required to complete them. Wall washing is included at no extra cost when part of a Deep Clean or Move-In/Move-Out service. If added to a General Clean, a $50 fee will be applied to your estimate.

Please note that add-ons are not a replacement for a Deep Clean or Move-In/Move-Out Clean. If multiple add-ons are selected that align with our deep cleaning scope, your service may be quoted at our Deep Clean hourly rate.

For safety and liability reasons, we do not clean aluminum blinds, as they are fragile and easily damaged. We also do not pull out appliances on hardwood or easily scratched flooring, or where water or gas line connections are present. However, we are happy to clean these areas if appliances are safely pulled out and replaced by the client.

Please note that we do have a 3-hour minimum charge for all bookings.

How do you come up with Estimates?

Estimates are based on square footage, level of buildup (mild, moderate, or extreme) and type of service.

We will come view the location to do a walkthrough with you if requested before hand or ask for photos of more lived in spaces: such as bathrooms, kitchen, living room/TV room and bedrooms.

All quotes are estimates - final cost may adjust if the cleaning needs more time or specialized work.

What is your process/ What can we expect?

At Michlynn Cleaning, we believe every home deserves a personalized approach. Here’s what you can expect when booking with us:

1. Initial Contact & Consultation

When you fill out our booking form, call or email us, we’ll discuss your cleaning needs, and what you are looking for.
Once we receive your booking form we will look it over and prepare an estimate for you to look at.
We offer free consultations in the Smiths Falls area, or you can send photos by email for a remote quote. A small travel fee may apply for consultations outside of town.
All quotes are estimates, since the exact time and cost may vary based on buildup and specific requests.

2. Scheduling Your Clean

Once you’re happy with your estimate, we’ll set a date and time that works best for you.
For your first clean, we prefer that you’re home to walk us through your space and highlight any areas that need special attention.

3. Cleaning Day

Our team arrives fully equipped with eco-friendly, family- and pet-safe products (including Norwex and plant-based cleaners).
We’ll follow the agreed-upon scope of work, giving extra care to areas of buildup, high-touch surfaces, and your personal priorities.
Depending on the size of your home and service type, cleaning may take anywhere from 1.5 hours to a full day.

4. Access Options

After your first clean, many clients prefer to provide us with a spare key, garage code, or door lock code so we can clean while you’re away.
If you’d rather be home every time, that’s absolutely fine, we work with whatever makes you most comfortable.

5. After the Clean

If you’re home, we’ll do a quick walkthrough together to ensure everything meets your expectations.
If you’re away, we’ll follow up with a message to let you know your home is ready to enjoy.
Payment is due within 48 hours after day of service (cash, e-transfer, or Cheque).

6. Ongoing Service (Optional)

Many clients choose to book weekly, bi-weekly, or monthly recurring cleanings.
Recurring clients receive priority scheduling.